I reached out to Blue iris support and they advised me that the reseller Amcrest Industries LLC has repackaged their software and resold the license key. The license key for the Blue Iris version 4 software worked until a Windows update was done and the server was reset.
Here is my order number #110040842 and the email correspondence from Jennifer @ Blue Iris Support.
========================================================================================Blue Iris Support ([email protected])
To:you Details
Hello Brian,
I do apologize, but it appears your re-seller has double-sold your key..
Please contact your merchant directly for a replacement.
Sorry for any inconvenience!
-Jennifer
On Thu, May 24, 2018 at 2:08 AM Brian Lau <[email protected]> wrote:
Hi support,
Now I can't see any of my cameras even in the Demo/Evaluation mode (workaround) because there are no more days left. Weary
I have attached proof of purchase to speed this up. I work from home and use Blue Iris 24/7 to monitor my premises.
Please send me new keys instead of resetting the current key since this keeps on happening and the current key does not stick after reboots and updates to my Windows 10 server.
Kind Regards,
Brian
-----Original Message-----
From: Brian Lau <[email protected]>
To: support <[email protected]>
Sent: Wed, May 23, 2018 4:53 pm
Subject: Reboot Blue Iris Server after Windows Update, license issue - Too many times?
Hi Blue Iris Support/Jennifer,
I performed some windows updates to my Blue Iris server and when I started the application up it brings me to the evaluation version.
I entered the license and it's telling me my license has been entered too many times and needs to be reset. Seems like every time my Blue Iris Windows machine reboots I need to re-enter the key. The only difference compared to other reboots is this time it is a reboot due to Windows updates and the license will not take.
Key Code: Q39Q2-N993D-4LMD1-X9GT3-*****
Please help!
Kind Regards,
Brian
-----Original Message-----
From: Blue Iris Support <[email protected]>
To: bdlau <[email protected]>
Sent: Mon, Mar 5, 2018 3:38 pm
Subject: Re: Moving to a new desktop PC, license issue
Thanks, Brian!
On Sun, Mar 4, 2018 at 9:15 PM, bdlau <[email protected]> wrote:
Hi Jennifer,
Thank you for the reset, I will try again tonight. There should be another follow up email that I sent to you with a screenshot of proof of purchase of Blue Iris v.4 through Amcrest with this email address and the another of the error message.
Kind Regards,
Brian
I called Amcrest Technical Support and they advised me to contact Amcrest RMA department which does not make any sense as all I need is a new license key, PLEASE HELP!