amcrest surveillance pro

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
Russodc1
Posts: 1
Joined: Thu Feb 11, 2016 4:19 pm

Re: amcrest surveillance pro

Postby Russodc1 » Thu Feb 11, 2016 4:31 pm

On my Iphone 5 using amcrest surveillance pro, I am not able to log in using admin/admin. It tells me I am locked out. What do I need to do to clear this problem.

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: amcrest surveillance pro

Postby Melvin » Fri Feb 12, 2016 2:52 pm

Hello,
I am assuming that you are using Amcrest View Pro app with IP camera. If its says account locked, please hard reset the camera and set it up again. You need to press down the indicator light on the back of the camera for 10-15 seconds until the light turns red. You will need to set up the camera from scratch after this.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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