amcrest surveillance pro not opening or installing

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motown
Posts: 1
Joined: Tue May 16, 2023 9:14 am

amcrest surveillance pro not opening or installing

Post by motown »

I've used the same amcrest surveillance pro for several years with no issues. I recently changed from a desktop computer to a laptop so I had to install the app on there. Now it doesn't always allow the download to install. I get this error after I move through the process for installation, Error opening file for writing: C:\Program Files\Amcrest Surveillance Pro\Amcrest Surveillance Pro\DSGui.dll. Click abort to stop installation.

With that being said, sometimes it will work and I can then add my cameras and all is good. Then the next day or 2 it will just stop and nothing will open. It's odd too because others in my office also have laptops and/or desktops and theirs is fine. Nothing is changing when it just goes out and then I can't even click on the app and have any options for anything, nothing even opens to click anything. Are there any suggestions out there?
ITGuy1024
Posts: 62
Joined: Thu Aug 04, 2016 12:46 pm

Re: amcrest surveillance pro not opening or installing

Post by ITGuy1024 »

I had a similar problem on Windows 11 and Server 2016. It would install but not open.
I had to run the program in Compatibility Mode (Vista SP2). Been running solid ever since that change.
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