RECOVERING A FILE

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nonnie1951
Posts: 9
Joined: Wed Feb 14, 2018 5:13 pm

RECOVERING A FILE

Postby nonnie1951 » Tue Mar 06, 2018 1:15 pm

Hello, I can't figure out how to recover a file from one of my cameras from 2 weeks ago . The pamphlet states it saves it for a month and I can't figure out how to do it. Any help would be greatly appreciated . Thanks.

Melvin
Site Admin
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Joined: Wed Oct 14, 2015 2:20 pm

Re: RECOVERING A FILE

Postby Melvin » Tue Mar 06, 2018 2:10 pm

Hello nonnie1951 ,

Please let me know which camera/system you have.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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nonnie1951
Posts: 9
Joined: Wed Feb 14, 2018 5:13 pm

Re: RECOVERING A FILE

Postby nonnie1951 » Tue Mar 06, 2018 4:37 pm

I have the AMDV 960 H4

nonnie1951
Posts: 9
Joined: Wed Feb 14, 2018 5:13 pm

Re: RECOVERING A FILE

Postby nonnie1951 » Tue Mar 06, 2018 8:08 pm

I have a AMDV960 H4 4 camera system , my son also installed Smart Client with the help of Amcrest

nonnie1951
Posts: 9
Joined: Wed Feb 14, 2018 5:13 pm

Re: RECOVERING A FILE

Postby nonnie1951 » Wed Mar 07, 2018 2:02 pm

Melvin wrote:Hello nonnie1951 ,

Please let me know which camera/system you have.

I have AMDV960 H4 I tried to look for the file again it said no files found. Thanks.

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: RECOVERING A FILE

Postby Melvin » Thu Mar 08, 2018 1:43 pm

Hello nonnie1951,

If you have 4 cameras and a 500 GB hard disk , it can only store recordings for a week. Then it will overwrite. If you have a 1 TB or more it can go for two weeks or more.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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nonnie1951
Posts: 9
Joined: Wed Feb 14, 2018 5:13 pm

Re: RECOVERING A FILE

Postby nonnie1951 » Thu Mar 08, 2018 2:44 pm

Melvin wrote:Hello nonnie1951,

If you have 4 cameras and a 500 GB hard disk , it can only store recordings for a week. Then it will overwrite. If you have a 1 TB or more it can go for two weeks or more.


Oh ok, but it says it will store footage for a month in the manual , just saying..... Thanks for your help it is most appreciated.....


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