PTZ Not Working from App on IP2M-844E

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rickg421
Posts: 1
Joined: Sat Sep 23, 2017 9:01 am

PTZ Not Working from App on IP2M-844E

Post by rickg421 »

I purchased the IP2M-844E and the setup went fine. There seem to be no problems with network communications. Within the app, I'll go and tap the pan/zoom button to redirect the camera, but swiping, zooming, etc. don't seem to do anything. I've installed the app on a Samsung Note 5 and S6 with the same behavior.
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luvdogzz3
Posts: 9
Joined: Thu Oct 05, 2017 7:03 pm

Re: PTZ Not Working from App on IP2M-844E

Post by luvdogzz3 »

Same here on iOS app and no one has any suggestions?
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tonyruck
Posts: 6
Joined: Mon Oct 09, 2017 2:45 pm

Re: PTZ Not Working from App on IP2M-844E

Post by tonyruck »

Can you log into cam from a PC? If so, look at 'System', 'Manage Users'' or the like, click on 'Modify' and insure that under 'Authority List' that 'PTZ' is checked for the user that you are logging in as on the app.
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Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: PTZ Not Working from App on IP2M-844E

Post by Melvin »

Hello,

The IP2M-844E is not a PTZ camera. You can only adjust the view manually no remote PTZ available.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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tonyruck
Posts: 6
Joined: Mon Oct 09, 2017 2:45 pm

Re: PTZ Not Working from App on IP2M-844E

Post by tonyruck »

Melvin wrote:Hello,

The IP2M-844E is not a PTZ camera. You can only adjust the view manually no remote PTZ available.
Wow, you're right! I just assumed the originator of the post knew that. It's obvious when I Googled that model. You know what they say when you ASSUME! ASS-U-ME :lol:
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