ProHD Won't stay connected

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fsa317
Posts: 1
Joined: Mon Nov 20, 2017 7:09 pm

ProHD Won't stay connected

Post by fsa317 »

Hi,

I just got a ProHD camera and it setup fine over Wifi. However the camera when viewed from a number of different clients keeps cycling between being connected and disconnected, I can't get it to stay connected for more than 10 seconds at a time.

The signal strength is goo 85+%. However if I ping the device's IP from different locations in my house it will have highly variable response times and a few timeouts as well. No other devices on my network have any issues.

Thoughts?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: ProHD Won't stay connected

Post by Melvin »

Hello fsa317 ,

When connected on wifi the wireless signal level matters the most. If the camera is beyond multiple walls the signal strength would be affected. Sometimes even if the distance is a mere 20 or 30 feet the signal might be less especially when the camera is mounted on wall ceiling etc.

If this is the case hard-wiring the camera is the best option.
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