Falsely Advertising Recoding Time

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heliboy23
Posts: 1
Joined: Wed Feb 21, 2018 9:58 am

Falsely Advertising Recoding Time

Postby heliboy23 » Wed Feb 28, 2018 10:59 am

Hi Amcrest: I am disappointed in the way customer service has handled my issue (request # 196958) and I am hoping that someone will be able to reach out to me to actually get this resolved.

I purchased and installed the AMDV10808M-4B4D-B in December. Your site read that this model records continuously for 15 days (360 hours in 1080 @30fps)...



Screen Shot 2018-02-12 at 11.21.03 AM copy.png
Screen Shot 2018-02-12 at 11.21.03 AM copy.png (1.04 MiB) Viewed 3173 times


Please advise.
Screen Shot 2018-02-12 at 11.24.23 AM copy.png
Screen Shot 2018-02-12 at 11.24.23 AM copy.png (1.15 MiB) Viewed 3173 times




With those exact settings, I was only getting 6 days not 15 days. I contacted customer service to see if there was a setting that I missed or overlooked because I was not even getting 50% of the advertised recording time.

The response I received (below) was that with 1080 @30fps, you will not get 15 days of recording time and it would be more along the lines of 6 days. I was told that they would change the listing and correct the recording time to 6 days. Now, the model that I purchased reads 6 days after I brought this to attention.


Email.png
Email.png (218.75 KiB) Viewed 3173 times



The options that I was given was reduce the recording quality or purchase more space. Please advise a better resolution.

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: Falsely Advertising Recoding Time

Postby Melvin » Wed Feb 28, 2018 1:20 pm

Hello heliboy23,

We do apologize for miscommunication. If you lower the resolution to 720P , it can record upto 2 weeks.
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