Cant download clip from IP4M-1028E

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eugenesjackson
Posts: 3
Joined: Wed Feb 14, 2018 3:05 am

Cant download clip from IP4M-1028E

Postby eugenesjackson » Wed Feb 14, 2018 3:18 am

I have multiple devices IP4M-1028E's as well as the 2k Shield. I only have the download problem on the IP4M-1028E's. All camera's use a internal SD card. The procedure I use for both models is the same. From Chrome on Mac or Windows I go to playback, select the clip either via the snipping tool or the 'File List'. The file appears to download. After completion it will either show 164 bytes on Mac or 1kb on Windows. In either case the file does not play (it is obviously too small). Following the exact same procedure on the 2k Shield the file works perfectly.

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: Cant download clip from IP4M-1028E

Postby Melvin » Wed Feb 14, 2018 4:19 pm

Hello eugenesjackson,

Please try downloading from IE in Windows. You can also try from the Amcrest Surveillance Pro software.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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John94si
Posts: 29
Joined: Mon Jun 05, 2017 6:59 pm

Re: Cant download clip from IP4M-1028E

Postby John94si » Thu Feb 22, 2018 10:48 am

Use seamonkey browser on windows.. everything works and no plugin

chucks
Posts: 1
Joined: Tue Feb 27, 2018 2:38 pm

Re: Cant download clip from IP4M-1028E

Postby chucks » Wed Feb 28, 2018 9:24 am

Thanks for the note re: Seamonkey - could not get the plugin from A to install on current versions of IE or Firefox so saw your note and downloaded Seamonkey - works PERFECTLY!! - THANKS!!!!!


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