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I have multiple devices IP4M-1028E's as well as the 2k Shield. I only have the download problem on the IP4M-1028E's. All camera's use a internal SD card. The procedure I use for both models is the same. From Chrome on Mac or Windows I go to playback, select the clip either via the snipping tool or the 'File List'. The file appears to download. After completion it will either show 164 bytes on Mac or 1kb on Windows. In either case the file does not play (it is obviously too small). Following the exact same procedure on the 2k Shield the file works perfectly.
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