any feedback from Amcrest on pro app and cloud app?

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Trader
Posts: 5
Joined: Sat Feb 03, 2018 9:08 pm

any feedback from Amcrest on pro app and cloud app?

Postby Trader » Tue Feb 06, 2018 8:44 am

For me, the live viewing for ios pro app and cloud app does not work. The only feedback I've received is "its not working" and "we don't know why". It sounds like there are many diff types of issues involving most cameras.

Melvin
Site Admin
Posts: 2238
Joined: Wed Oct 14, 2015 2:20 pm

Re: any feedback from Amcrest on pro app and cloud app?

Postby Melvin » Tue Feb 06, 2018 1:13 pm

Hello Trader,

We are still investigating this issue as issue seems to be with limited users only. A work around for this would be setting up port forwarding. Please give us a call on 1-888-212-7538 so that we can help you with that.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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Trader
Posts: 5
Joined: Sat Feb 03, 2018 9:08 pm

Re: any feedback from Amcrest on pro app and cloud app?

Postby Trader » Sun Feb 25, 2018 9:11 pm

pro app and cloud app is still not working. the work around doesnt work.


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