Amcrest Web View does not connect

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alexz
Posts: 5
Joined: Sat Jan 26, 2019 5:22 pm

Amcrest Web View does not connect

Postby alexz » Thu Apr 25, 2019 12:21 am

Hi everyone:

I have been using Amcrest Web View (for Chrome, on Windows 10) to connect to my 3 Amcrest cameras. However, today, I could not connect to any of my cameras. I double checked my cameras' IP addresses -- they are correct.

Any tips / suggestions will be appreciated!

Alex.

alexz
Posts: 5
Joined: Sat Jan 26, 2019 5:22 pm

Re: Amcrest Web View does not connect

Postby alexz » Thu Apr 25, 2019 12:22 am

By the way, the error message is: Connection timed out.

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James.S
Site Admin
Posts: 142
Joined: Thu May 28, 2015 3:40 pm

Re: Amcrest Web View does not connect

Postby James.S » Thu Apr 25, 2019 9:02 am

alexz wrote:By the way, the error message is: Connection timed out.



What model of cameras do you have?
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

alexz
Posts: 5
Joined: Sat Jan 26, 2019 5:22 pm

Re: Amcrest Web View does not connect

Postby alexz » Thu May 02, 2019 12:02 am

I have the IP3M-941W cameras.

I have figured out why Amcrest Web View was not able to connect to my cameras. The reason was: I have two wireless networks at home (one of which is Orbi). My Windows PC was connected to one wireless network, and my cameras were connected to the other. Once I connect my Windows PC to the same wireless network, then I am able to connect the cameras.

Hope this is useful to other users --

Alex.

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James.S
Site Admin
Posts: 142
Joined: Thu May 28, 2015 3:40 pm

Re: Amcrest Web View does not connect

Postby James.S » Thu May 02, 2019 11:06 am

alexz wrote:I have the IP3M-941W cameras.

I have figured out why Amcrest Web View was not able to connect to my cameras. The reason was: I have two wireless networks at home (one of which is Orbi). My Windows PC was connected to one wireless network, and my cameras were connected to the other. Once I connect my Windows PC to the same wireless network, then I am able to connect the cameras.

Hope this is useful to other users --

Alex.



Glad this has worked out, it's also a very good point to bring up the importance of making sure to check what network you're on when programming or trying to connect to the camera.
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S


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