Allow User Control of Amcrest Cloud Settings Applied To Cameras

see a device that we do not currently have and think we should research in to let us know here. The same goes for features on devices If there is a feature we don't have that you would like please request it here and it will be passed along to the R&D team.
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Mirmirmi
Posts: 5
Joined: Tue Sep 27, 2022 9:01 am

Allow User Control of Amcrest Cloud Settings Applied To Cameras

Post by Mirmirmi »

Currently, Amcrest Cloud has the ability to alter settings on your camera automatically, without user input. One example of this is camera resolution - Amcrest Cloud will automatically lower resolution to achieve a more stable connection.

This causes problem when one wants to use Amcrest cameras both locally with Amcrest Surveillance Pro & PC-NVR and with Amcrest Cloud. On a local network, full camera resolution may be 100% achievable and allow for full-resolution recordings to be saved with PC-NVR. However, if Amcrest Cloud is also used to allow for internet camera viewing, it is impossible to maintain a consistent configuration state as settings set by the user are sporadically overwritten by Amcrest Cloud.

In addition, Amcrest Cloud does not have as detailed configuration options as Amcrest Surveillance Pro or the local web interface provides. OSD settings in particular often get reset and have to be reconfigured locally because they cannot be configured to the same extent in Amcrest Cloud and get wiped when the Cloud decides to apply its limited settings to the local camera.

This alteration of user-set camera configurations by Amcrest Cloud without user input or permission is unacceptable and should be addressed by either:
1) Creating an opt-in setting where one can opt-in to Amcrest Cloud automatically adjusting camera settings
2) Creating feature-parity in Amcrest Cloud so that all the same configuration that can be applied locally can be applied in Amcrest Cloud, so when the Cloud decides to wipe local configurations it can do so with all the same configuration already present.
jack7
Posts: 904
Joined: Tue May 29, 2018 7:46 pm

Re: Allow User Control of Amcrest Cloud Settings Applied To Cameras

Post by jack7 »

Since you say you are using Amcrest Cloud to view cameras on internet, just remove cameras from Cloud and use Amcrest View Pro or Surveillance Pro with P2P to view cameras on internet.
Mirmirmi
Posts: 5
Joined: Tue Sep 27, 2022 9:01 am

Re: Allow User Control of Amcrest Cloud Settings Applied To Cameras

Post by Mirmirmi »

That's a good workaround that I appreciate you mentioning, but the root issue still remains. What if someone wanted to record both locally and in the Cloud? The way Cloud currently works would still affect local recording due to settings being changed.
Mirmirmi
Posts: 5
Joined: Tue Sep 27, 2022 9:01 am

Re: Allow User Control of Amcrest Cloud Settings Applied To Cameras

Post by Mirmirmi »

Update on P2P viewing: it currently works, but when asking support about a separate iOS bug related to setting up P2P devices I was told it's not supported anymore...so it's possible one day it'll stop working altogether due to an update and never be fixed.
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