push notifications not working on android

Have some questions or having issues with Amcrest View Pro, Post them here for the mods and other users to assist you.
cgeddis
Posts: 2
Joined: Sat Mar 09, 2019 11:43 am

Re: push notifications not working on android

Post by cgeddis »

My notifications began working yesterday around 1:30pm EST. So far still working.
James.S

Re: push notifications not working on android

Post by James.S »

We have recently updated to APP, Please make sure that you are on the latest Update. Please let me know if you are still experiencing issues after the update.
haw1144
Posts: 11
Joined: Mon Mar 11, 2019 10:51 am

Re: push notifications not working on android

Post by haw1144 »

my app is updated to the latest (4.2.002). mine worked yesterday evening for like 30 minutes, but stopped after. have not received any notifications since 7:37pm PST last night (3/31)... so... it's no longer working again.
James.S

Re: push notifications not working on android

Post by James.S »

haw1144 wrote:my app is updated to the latest (4.2.002). mine worked yesterday evening for like 30 minutes, but stopped after. have not received any notifications since 7:37pm PST last night (3/31)... so... it's no longer working again.

What type of phone do you have and what OS is it currently using?

please also provide me with the model number of your camera/nvr/dvr
haw1144
Posts: 11
Joined: Mon Mar 11, 2019 10:51 am

Re: push notifications not working on android

Post by haw1144 »

James.s wrote:
haw1144 wrote:my app is updated to the latest (4.2.002). mine worked yesterday evening for like 30 minutes, but stopped after. have not received any notifications since 7:37pm PST last night (3/31)... so... it's no longer working again.

What type of phone do you have and what OS is it currently using?

please also provide me with the model number of your camera/nvr/dvr
Hallelujah! I had Push Notifications enabled prior to the APP updating, and after it updated, it was still Enabled. That was when it worked for a little bit, then stopped working.

Today I disabled Push Notifications, rebooted my phone, started the APP again and Enabled Push Notifications. That must have did it... maybe the Enabled was in a bad state carried over from the previous version... who knows. Either way... everything is working again! Thanks!!
James.S

Re: push notifications not working on android

Post by James.S »

Hallelujah! I had Push Notifications enabled prior to the APP updating, and after it updated, it was still Enabled. That was when it worked for a little bit, then stopped working.

Today I disabled Push Notifications, rebooted my phone, started the APP again and Enabled Push Notifications. That must have did it... maybe the Enabled was in a bad state carried over from the previous version... who knows. Either way... everything is working again! Thanks!!
Glad I was able to provide some assistance :D :D

If anyone has any more issues please let me know.
haw1144
Posts: 11
Joined: Mon Mar 11, 2019 10:51 am

Re: push notifications not working on android

Post by haw1144 »

any chance you guys can share what was the issue and what was fixed?
paris1028
Posts: 2
Joined: Fri Mar 08, 2019 2:16 pm

Re: push notifications not working on android

Post by paris1028 »

Finally fixed, after the most recent update 3/28.
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