push notifications not working on android

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cgeddis
Posts: 2
Joined: Sat Mar 09, 2019 11:43 am

Re: push notifications not working on android

Postby cgeddis » Sun Mar 31, 2019 11:43 am

My notifications began working yesterday around 1:30pm EST. So far still working.

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James.S
Site Admin
Posts: 135
Joined: Thu May 28, 2015 3:40 pm

Re: push notifications not working on android

Postby James.S » Mon Apr 01, 2019 8:58 am

We have recently updated to APP, Please make sure that you are on the latest Update. Please let me know if you are still experiencing issues after the update.
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

haw1144
Posts: 11
Joined: Mon Mar 11, 2019 10:51 am

Re: push notifications not working on android

Postby haw1144 » Mon Apr 01, 2019 2:59 pm

my app is updated to the latest (4.2.002). mine worked yesterday evening for like 30 minutes, but stopped after. have not received any notifications since 7:37pm PST last night (3/31)... so... it's no longer working again.

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James.S
Site Admin
Posts: 135
Joined: Thu May 28, 2015 3:40 pm

Re: push notifications not working on android

Postby James.S » Mon Apr 01, 2019 3:25 pm

haw1144 wrote:my app is updated to the latest (4.2.002). mine worked yesterday evening for like 30 minutes, but stopped after. have not received any notifications since 7:37pm PST last night (3/31)... so... it's no longer working again.



What type of phone do you have and what OS is it currently using?

please also provide me with the model number of your camera/nvr/dvr
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

haw1144
Posts: 11
Joined: Mon Mar 11, 2019 10:51 am

Re: push notifications not working on android

Postby haw1144 » Mon Apr 01, 2019 8:45 pm

James.s wrote:
haw1144 wrote:my app is updated to the latest (4.2.002). mine worked yesterday evening for like 30 minutes, but stopped after. have not received any notifications since 7:37pm PST last night (3/31)... so... it's no longer working again.



What type of phone do you have and what OS is it currently using?

please also provide me with the model number of your camera/nvr/dvr


Hallelujah! I had Push Notifications enabled prior to the APP updating, and after it updated, it was still Enabled. That was when it worked for a little bit, then stopped working.

Today I disabled Push Notifications, rebooted my phone, started the APP again and Enabled Push Notifications. That must have did it... maybe the Enabled was in a bad state carried over from the previous version... who knows. Either way... everything is working again! Thanks!!

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James.S
Site Admin
Posts: 135
Joined: Thu May 28, 2015 3:40 pm

Re: push notifications not working on android

Postby James.S » Tue Apr 02, 2019 9:59 am

Hallelujah! I had Push Notifications enabled prior to the APP updating, and after it updated, it was still Enabled. That was when it worked for a little bit, then stopped working.

Today I disabled Push Notifications, rebooted my phone, started the APP again and Enabled Push Notifications. That must have did it... maybe the Enabled was in a bad state carried over from the previous version... who knows. Either way... everything is working again! Thanks!!


Glad I was able to provide some assistance :D :D

If anyone has any more issues please let me know.
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

haw1144
Posts: 11
Joined: Mon Mar 11, 2019 10:51 am

Re: push notifications not working on android

Postby haw1144 » Tue Apr 02, 2019 11:05 am

any chance you guys can share what was the issue and what was fixed?

paris1028
Posts: 2
Joined: Fri Mar 08, 2019 2:16 pm

Re: push notifications not working on android

Postby paris1028 » Fri Apr 05, 2019 2:44 pm

Finally fixed, after the most recent update 3/28.

JasinSwift
Posts: 2
Joined: Sat May 11, 2019 4:40 am

Re: push notifications not working on android

Postby JasinSwift » Sat May 18, 2019 4:55 am

Was getting exactly the same problem with delivery notification. Solved it, by using another app from this platform - https://pkge.net/ But there is very mirror difference


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