Brand new IP5M-D1188EW-28MM
View Pro Version 4.2.015
Android 12
PTZ does not accept gestures. Some blue arrows show up on the screen when I swipe or pinch but nothing in the camera changes.
If I turn off PTZ at the bottom of the screen, pinching does zoom the camera.
PTZ not working
Re: PTZ not working
PTZ cameras will work with PTZ Controls From what I see and I don't know but if I had to guess your camera is a 5mp 2.8mm fixed lens POE Dome camera in White.
When you turn off the PTZ and use the pinch what your seeing is what is Called Digital Zoom. Some cameras will have 4x and others might have 16x but in truth the best would be within 4x outside of that gets blurry.
When you turn off the PTZ and use the pinch what your seeing is what is Called Digital Zoom. Some cameras will have 4x and others might have 16x but in truth the best would be within 4x outside of that gets blurry.
Be Safe.
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CronoBandit
- Posts: 12
- Joined: Tue Jan 14, 2020 6:38 am
Re: PTZ not working
TIP: For anyone out there whom knows they have a PTZ camera, enables PTZ feature in the App, sees the blue arrows when swiping up/down left/right ... YET the camera still doesn't move --> double-check the all User permissions you are using to login to the camera.
Full-story: I like to create a "regular user" on all my cams, as to not login as 'admin' when remotely viewing my cams via the App (call me security conscious). on each camera, I create a separate user and assign it to the 'user' Group, which works fine on my non-PTZ cameras. However, for the PTZ cams, I needed to add additional permissions to get the PTZ & audio capabilities actually working via the app. The minimal permissions have have selected thus far is:
User, Live, Manual, Peripheral, AV, & PTZ
If you have a storage card, obviously add Playback and Storage to that list as well.
User-error - of course. However, it would have been nice if the App echo'ed an error message like "not enough permissions", etc..
Glad I got it working
Full-story: I like to create a "regular user" on all my cams, as to not login as 'admin' when remotely viewing my cams via the App (call me security conscious). on each camera, I create a separate user and assign it to the 'user' Group, which works fine on my non-PTZ cameras. However, for the PTZ cams, I needed to add additional permissions to get the PTZ & audio capabilities actually working via the app. The minimal permissions have have selected thus far is:
User, Live, Manual, Peripheral, AV, & PTZ
If you have a storage card, obviously add Playback and Storage to that list as well.
User-error - of course. However, it would have been nice if the App echo'ed an error message like "not enough permissions", etc..
Glad I got it working