Have some questions or having issues with Amcrest View Pro, Post them here for the mods and other users to assist you.
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My wife and I both use the Amcrest View Pro app to see our 5mp cams on our iPhones. She has the XS and I have the 7 Plus. My live images are of great quality. Her live images are pixelated. If she views a previous recording, the image is of high quality. What can be done to fix this?
Is this a recent issue? Check over in the IP Cameras board for a thread on the recent update to version 4 of the app causing resolution issues. I wonder if this is specific to the iPhone screen size? That could explain why this isn't a more common issue.
MickP wrote: ↑Sun Jul 07, 2019 8:44 pm My wife and I both use the Amcrest View Pro app to see our 5mp cams on our iPhones. She has the XS and I have the 7 Plus. My live images are of great quality. Her live images are pixelated. If she views a previous recording, the image is of high quality. What can be done to fix this?
Make sure when viewing the camera that you toggle "HD" view as the SD will often look pixelated to allow for a quicker connection.
Give this a try, In the app go to "Configuration Center" In the menu > "Video Stream" > Tap your device > Select "Main" > Save the page.
When you open the app now and select the camera it should now open to HD.
Ah, I see this could be an issue with the latest update as I am seeing some other tickets on this as well.
I am at this time collecting info from people affected. Please reach out to our email team ([email protected]) I am currently taking all the tickets relating to this issue and will be updated in our email system as updates roll out to me.
I have the same problem, if I double tap to select one of the cameras the image is pixelated, if I swipe to another camera it clears up but the same thing happens when viewing recordings and I have not found a way to clear it up. I'm seriously regretting updating the app now because the update didn't fix any of the bugs I've been putting up with and it completely broke the most basic functionality to the point that it is nearly useless. Is there any QA at all? It took me less than 2 minutes to find this bug after updating.