Amcrest View Pro Push Notification not working properly

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Woody246
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Joined: Fri Dec 04, 2020 11:22 am

Amcrest View Pro Push Notification not working properly

Post by Woody246 »

I have one IP4M 1028 and 3 IP3M 943 amcrest cameras and had always been able to pull up my motion detect video in my push notifications, event list. I have all of the cameras set up and enabled for push type - video. But 2 days ago whenever I would go to my push notifications and event list to play back the motion detected - the 3 IP3M 943 cameras begin to go back to the start of the day as in the "Playback" mode. (For every motion detected, when you click it - it just goes back to the start of the day, and add the new motion detected video).

I have an android cell phone and when I bring up the configuration center, each item is followed by a circled question mark.

Has anyone else had a problem like this and how do you fix it??
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Revo2Maxx
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Re: Amcrest View Pro Push Notification not working properly

Post by Revo2Maxx »

Hello and welcome to the forum

While I can't say how long it would take for them to get a fix for this it is my understanding they have found the issue and are working on a fix and should be an update to the app that has broke this function from working. While I don't work for Amcrest Support this is my understanding of the current app issue.
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James
Woody246
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Joined: Fri Dec 04, 2020 11:22 am

Re: Amcrest View Pro Push Notification not working properly

Post by Woody246 »

Thank You, Revo2Maxx. It just seems strange that it had been work and suddenly it stops. Do you think a re-installation of the app might work. I am tempted to delete the app from my phone and re-install it and reconnect all of the cameras? Woody246
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Revo2Maxx
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Re: Amcrest View Pro Push Notification not working properly

Post by Revo2Maxx »

Sadly from what I was told that it was in the Update and re installing the app would only put back in the app that has the issues. I have not heard that they back dated the app so my guess it will have the same issue as the one that is installed now. This is a Guess as I can't find any one in the dept that can confirm that
Try to Avoid CCA Networking Cables They are JUNK PERIOD!
Where there is Life there is Hope
James
Woody246
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Re: Amcrest View Pro Push Notification not working properly

Post by Woody246 »

Again thank you. That saves me some time. Woody246. Have a blessed holiday, if we don't talk again, before.
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Revo2Maxx
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Re: Amcrest View Pro Push Notification not working properly

Post by Revo2Maxx »

OK so an Update...

I have been working with trying to get this out before the weekend however I am not sure that is going to happen.. But I have a good idea that the one released on 30th while it didn't work for me I found out why. Then I am not sure what or why others are broke but if it was because on the 30th release for Video it starts the video over at mid night I can tell you that issue is solved in the new version.. Also what I thought was broke in 30th update didn't work for me because ASP changes some settings and I didn't know that they had been changed so when I tried to get an alert I had no record.. I have in both the 30th release and in the one that was built today maybe not released today but was made today both the Image part of the app works as log as my NVR, or camera is setup right.. Found this out.. today because working with an app that was said to work didn't and after I looked inside my NVR I found what was missing.. Again the app from the 30th Video comes up but starts at not the event time but at mid night and that isn't going to work well lol...

So NEW app coming out,
NEW ASP coming soon
Amcrest is working on Getting things Released in a good timely manner just want to make sure that fixing one thing didn't break another before release...
Try to Avoid CCA Networking Cables They are JUNK PERIOD!
Where there is Life there is Hope
James
Woody246
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Joined: Fri Dec 04, 2020 11:22 am

Re: Amcrest View Pro Push Notification not working properly

Post by Woody246 »

PROBLEM SOLVE - I don't what the Amcrest software team did, but today December 5, 2020 my Amcrest View Pro push notification, event list, is now playing my videos of motion detect correctly.
Thanks again Revo2Maxx and to the Amcrest Software team that corrected the problem. Woody246
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Revo2Maxx
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Re: Amcrest View Pro Push Notification not working properly

Post by Revo2Maxx »

Very good to hear.. It might have been they did get the Update out and has done an auto Update.. So while I can't say for sure that is what happen. You can see what Version your working with by looking at the App info under the 3 lines and 3 dots at top left, then press the help then press the about and it will list an icon under kind of small but it will say Version Like Mine is Version 4.2.015 with a Build Date of 2020.12.04
Try to Avoid CCA Networking Cables They are JUNK PERIOD!
Where there is Life there is Hope
James
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