Amcrest View Pro is unreliable as a 24x7 monitor

Have some questions or having issues with Amcrest View Pro, Post them here for the mods and other users to assist you.
adamtki
Posts: 5
Joined: Sat Aug 19, 2017 10:28 am

Amcrest View Pro is unreliable as a 24x7 monitor

Postby adamtki » Tue May 14, 2019 3:01 pm

Amcrest View Pro can't seem to stay connected throughout the day. Somethings it disconnects within half an hour. Happens on my old ipad as well as my iPhone 6 running iOS 12.2. I can't just leave it as a monitor and come by later and have it continually display the live feed. If my wireless network goes down, the app should be able to reconnect to the camera. If I'm viewing multiple cameras, most of the time only one of the cameras becomes and stays disconnected. Eventually, they all become disconnected. Can you guys fix the reliability of this camera?

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James.S
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Posts: 133
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX

Re: Amcrest View Pro is unreliable as a 24x7 monitor

Postby James.S » Wed May 15, 2019 11:45 am

adamtki wrote:Amcrest View Pro can't seem to stay connected throughout the day. Somethings it disconnects within half an hour. Happens on my old ipad as well as my iPhone 6 running iOS 12.2. I can't just leave it as a monitor and come by later and have it continually display the live feed. If my wireless network goes down, the app should be able to reconnect to the camera. If I'm viewing multiple cameras, most of the time only one of the cameras becomes and stays disconnected. Eventually, they all become disconnected. Can you guys fix the reliability of this camera?


The app is not designed to be used as an always open device, we have a limit within the app that will disconnect the app from the cameras for security reasons many users wanted this as if someone had gotten their phone it would still be on.
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S

larrykurt
Posts: 2
Joined: Tue Jul 02, 2019 4:06 am

Re: Amcrest View Pro is unreliable as a 24x7 monitor

Postby larrykurt » Tue Jul 02, 2019 4:12 am

James.s wrote:
adamtki wrote:Amcrest View Pro can't seem to stay connected throughout the day. Somethings it disconnects within half an hour. Happens on my old ipad as well as my iPhone 6 running iOS 12.2. I can't just leave it as a monitor and come by later and have it continually display the live feed. If my wireless network goes down, the app should be able to reconnect to the camera. If I'm viewing multiple cameras, most of the time only one of the cameras becomes and stays disconnected. Eventually, they all become disconnected. Can you guys fix the reliability of this camera?


The app is not designed to be used as an always open device, we have a limit within the app that will disconnect the app from the cameras for security reasons many users wanted this as if someone had gotten their phone it would still be on.


How about giving us the option to making it" always open device" in the settings ? I have to setup the app for some illiterate computer users and I can't teach them or explain to them how to setup the cameras again every time they disconnect. They come back and tell me "The cameras are not working".

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Revo2Maxx
Posts: 45
Joined: Sat Jun 15, 2019 3:05 pm

Re: Amcrest View Pro is unreliable as a 24x7 monitor

Postby Revo2Maxx » Wed Jul 03, 2019 7:12 pm

Why is it that at times what doesn't work for someone most times works flawless for others...

Ok so here is some info for my system. I have an old LG android that I use for a Monitor. Only time this has gone down is the last 2 week was when the system was restarted and my LG connected to my Main Router. My main router is one from my Cable company. I have 3 other routers that I have connected and have my camera off my in second place router. So i connect my phone to same router to make sure the connection is good. While this don't help if my Router is offline for some reason and the LG re connects to my main router. If the Camera losses connection to the net I still have to press the refresh on my LG and picture comes back. While i know the best thing to do is remove the main router from my Auto Connect list of my LG phone however I use this as a way to detect why the connection was lost. If it s connected to main router then I know the Router has crashed or gone offline for some reason. If I press the refresh on the phone and camera comes back online I know it was a camera connection error. Also every week when camera resets I know I have to refresh the LG for picture. I was turning it off at night when i would go to bed however in the last 2 weeks I haven't turned off the phone at night...

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James.S
Site Admin
Posts: 133
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX

Re: Amcrest View Pro is unreliable as a 24x7 monitor

Postby James.S » Sun Jul 07, 2019 1:22 am

Larrykurt,

I will investigate this further, However from what I have been told by the engineering team the app and the Web application should log you out of the device after being inactive for 30 minutes, however in the Web application you can adjust the time of some devices up to an hour or less than 30 minutes.
Image
If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S


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