Amcrest View Pro is unreliable as a 24x7 monitor

Have some questions or having issues with Amcrest View Pro, Post them here for the mods and other users to assist you.
adamtki
Posts: 5
Joined: Sat Aug 19, 2017 10:28 am

Amcrest View Pro is unreliable as a 24x7 monitor

Postby adamtki » Tue May 14, 2019 3:01 pm

Amcrest View Pro can't seem to stay connected throughout the day. Somethings it disconnects within half an hour. Happens on my old ipad as well as my iPhone 6 running iOS 12.2. I can't just leave it as a monitor and come by later and have it continually display the live feed. If my wireless network goes down, the app should be able to reconnect to the camera. If I'm viewing multiple cameras, most of the time only one of the cameras becomes and stays disconnected. Eventually, they all become disconnected. Can you guys fix the reliability of this camera?

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James.s
Posts: 99
Joined: Thu May 28, 2015 3:40 pm
Location: Houston, TX
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Re: Amcrest View Pro is unreliable as a 24x7 monitor

Postby James.s » Wed May 15, 2019 11:45 am

adamtki wrote:Amcrest View Pro can't seem to stay connected throughout the day. Somethings it disconnects within half an hour. Happens on my old ipad as well as my iPhone 6 running iOS 12.2. I can't just leave it as a monitor and come by later and have it continually display the live feed. If my wireless network goes down, the app should be able to reconnect to the camera. If I'm viewing multiple cameras, most of the time only one of the cameras becomes and stays disconnected. Eventually, they all become disconnected. Can you guys fix the reliability of this camera?


The app is not designed to be used as an always open device, we have a limit within the app that will disconnect the app from the cameras for security reasons many users wanted this as if someone had gotten their phone it would still be on.
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If you have any more questions or concerns about this product or other Amcrest products, please reach out to us at [email protected].

- James.S


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