GaryOkie wrote: ↑Mon Oct 19, 2020 2:42 pm
@Revo2Maxx Is this new information you received from Amcrest?
there might be a larger issue then just adding more bandwidth to the server...
"Bandwidth" really? That was the cause of the outage?
Yeah, what is that bandwidth thing about?
I don't even see why the app sign in is required. All I see that it does is provide a forced exclusive P2P server, and perhaps an easier connection to Amcrest Cloud for newbies. Maybe most of the Amcrest Home users use the Cloud subscription and that causes the bandwidth need. But I doubt it.
I am not sure why that was said or what was meant by it.. Bandwidth might have been on my mind at the time I was working with a Post I was writing and may have came out, out of context.. I am not an Employee of Amcrest and without being asked to post a message about the cause of something or information about something related to Amcrest Products and or Services then all that I say is pure speculation or guesses off my own personal experiences..
So in light of my saying something about Bandwidth I was not asked to post anything about this outage and I have no personal information about what has caused this server to go down.. Sadly there is many different things in the world between a Server and each and everyone of the Cameras they serve.. While I personally hope this don't be come habit forming the good news is that the issue was solved and for most things should be back up and working in much less time then the last time the server went offline...
About anyone that is facing an outage right now only thing that I have been Told by Amcrest that I could share is that it was fixed and should be back online.. I did pass along that there was one person still reporting that they had 2 devices offline but still seen in BI While I did mention that in Post that maybe removing the BI and a Reboot of the devices might get the Server back and APP up again sadly it seems there might still be an unknown issue and after having the reply it was offline still I mention all info I had and they also asked if BI was removed and system restarted and I said that was already posted.. Since then I have not heard anything more about anyone else being offline and I didn't ask what FW they were using??
As I was typing this I have now a New Question to the one that is offline what FW is installed on the Doorbell? Seeing if it is related to the old FW that had Server issues from the Past after this a Total Camera Reset at the Camera button and being removed from App and installed again might be needed to get the services to return..
Well I am sorry to hear that... IF you have already tried to do a Reset of the devices and still get some error guess your hardware is Bork
Not sure what FW your on but might need to do a Reset of the Doorbell if on older FW before 702.. I have one on 702 didn't have any issues other then being offline the app, the 8xx was off the app and off my NVR for some odd reason with constant yelling at my neighbors Successfully connected to network all day lol.. However once it was back online with the server I didn't have to do anything for it to show up in my NVR... As I said the 702 had no issue with staying on the NVR..
For me in your case if it was my cameras, I would Remove from App and try to install again.. Then if that didn't work I would do a Factory Reset of the Camera by Pressing the Button on the side of the Camera for 30 to 45 seconds until it started the Reset.. This is because so far no one else has said they are still offline and sounds like your system might be on older FW that had issues and would need a Reset to get it back to life... But it isn't mine and I can't make anyone do anything Just give ideas what I would do seeing I don't have all the Facts of FW or how old the device is for an idea the type of software it might have..
I believe it had the latest firmware. After the offline debacle prior to this event, I made sure to keep all the firmware current. My last resort was to reset the doorbell. How can I remove all cameras from the Smart Home app when I can't even login to it?
I am going to guess you mean your on a View of the last camera you were on? There would be little < in top left corner to take you back to your Device screen or maybe hit the Device button at the bottom of the screen.. Sadly don't work for me lol I have to press Events then Devices to get it to work... Click on the Camera offline, then click on the COG at the top right.. Then there will be 3 lines of text and a Red Bar at the bottom so I guess 4 lines with the Red bar Delete Device...
Edit: Then you will want to add the Device back again.. This is after doing a reset of the camera if they are not coming back online..
Then I am lost.. Log into the App? Might need to Remove the App and Install the app again.. I don't log into my App I log in to my Devices on my App? SO leads me back to my last reply about maybe being on a Log in of your last camera being offline. If there is a Log in of the app I guess I have not had to and have it setup to Auto Log in the app.. all I know is my Ad110's and my ASH21 are all online and this time didn't have to Reset any of the devices..
Sorry if I don't understand what is happening.. Maybe a Screenshot of the issue would help more ...
Before this issue, I didn't have to login to the app. I would launch it and it would show me my 2 cameras and whether they were online or offline. Since whatever happened, I get prompted to login and once I do I get the Unknown Condition error and can't logon. I did remove the app and reinstall it. No change.
702 didn't have any issues other then being offline the app, the 8xx was off the app and off my NVR
Oh no! In other words, the implication is Amcrest had broken the ability to connect to the AD110 via RTSP locally in the 200828 firmware and introduced some odd cloud dependence. I'm still on 200702, and sure hope the upcoming re-release of the firmware does not inherit this asinine behavior. If it does, I'm not updating.
