Amcrest Smart Home - "Network Error" cannot login

This Forum its to discuss the new Smart Home Devices.
Darnold87
Posts: 1
Joined: Sun Dec 22, 2024 3:50 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by Darnold87 »

Same issue here. Although my Samsung phone isn't working but my wife's iPhone is still working.
AndyStewart
Posts: 10
Joined: Sun Sep 06, 2020 3:30 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by AndyStewart »

Same here. Still received notifications but can't view anything in app.

So, factory reset doorbell, now I'm stuck as can't add device.

Can't see any service status page anywhere, no status updates on twitter / X...
honeyhoney1979
Posts: 21
Joined: Tue Jul 19, 2016 11:58 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by honeyhoney1979 »

Consistent and reliable service is regretfully not their strong card
imcjim
Posts: 1
Joined: Sun Dec 22, 2024 8:57 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by imcjim »

Same error here. Network Error. Re-installed, no difference on Samsung. Will wait for them to reboot on Monday. :-(
aldouswu
Posts: 5
Joined: Sun Dec 22, 2024 9:07 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by aldouswu »

I still get the same 'Network Error' this morning. Is the server still down ?
Once the server is up again, we should be able to login and the app. will work. Correct ?
Jake20
Posts: 23
Joined: Thu Mar 24, 2022 6:55 pm

Re: Amcrest Smart Home - "Network Error" cannot login

Post by Jake20 »

Same issue here. Is there no way to communicate with them?
Don't they have 24x7 data center server support?
What is this server under someone's desk or something?
Birdwatcherr
Posts: 4
Joined: Sat Dec 21, 2024 1:20 pm

Re: Amcrest Smart Home - "Network Error" cannot login

Post by Birdwatcherr »

I can access the app no problem on my iPhone. I can't on my Samsung. Did anyone else update their Samsung with the latest security level patch recently?
WarmPepsi
Posts: 14
Joined: Wed Jan 31, 2018 5:04 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by WarmPepsi »

I was trying to update the wifi network on a new camera…. Did a factory reset and getting a similar “please check your network.” Been like this for almost a day…. Presuming this is tied to the same issue?

:roll:
Jake20
Posts: 23
Joined: Thu Mar 24, 2022 6:55 pm

Re: Amcrest Smart Home - "Network Error" cannot login

Post by Jake20 »

Birdwatcherr wrote: Sun Dec 22, 2024 9:42 am I can access the app no problem on my iPhone. I can't on my Samsung. Did anyone else update their Samsung with the latest security level patch recently?
I updated earlier this week, but I am pretty sure that the app still worked after that, but not 100% sure.

Anyone try reinstalling the app maybe? May try that.
Last edited by Jake20 on Sun Dec 22, 2024 9:52 am, edited 1 time in total.
aldouswu
Posts: 5
Joined: Sun Dec 22, 2024 9:07 am

Re: Amcrest Smart Home - "Network Error" cannot login

Post by aldouswu »

Birdwatcherr wrote: Sun Dec 22, 2024 9:42 am I can access the app no problem on my iPhone. I can't on my Samsung. Did anyone else update their Samsung with the latest security level patch recently?
This issue started yesterday but the last update on my Samsung phone was on 11/29.
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