AD110 no longer records or plays recorded

[cyberaxis]

Hopefully Amcrest solves this issue. Soon…

[trev4477]

I have the same issue with playback using an SD card on my AD110. Live feed is smooth. SD card playback only plays one frame every 7-10 seconds.

Firmware:
1.000.00AC006.0.R.200922

My troubleshooting:
Reset power to camera - no change
Unlinked/relinked camera from phone - no change
Uninstalled/reinstalled app - no change
Factory reset - no change
New formatted SD card - no change
New chime adapter - no change
New camera - no change

I'm about done with the ad110's.

[tommcmur]

This has been an issue since the last app update. It is amazing that Amcrest hasn’t addressed the issue. I have stopped recommending them because of the lack of communication when there is an issue. Even a simple “we know there is an issue and we are working on a solution” would be better than absolute silence!

I have an AD110 that I installed in October of 2020. It has worked well until recently. It no longer records the door events. All I get is a still photo. The KB/S bounces all over but the recordings do not play. I am unsure whether the events are recording but not playing, or not recording at all. I checked the SD card and it appears to be okay.

Live streaming works fine. It seems like a storage issue.

Any ideas? Thanks!

[Littleodie81]

Here is the response back from Amcrest support that I received.

Hello,

I understand your frustration entirely,

This is a known issue that our developers are currently investigating,

There is no timeframe as of right now when there will be a fix available, however we are trying as best as we can to resolve the issue.

Please let me know if you have any further questions or concerns.

[lancer]

I am having a similar issue with my AD410 (on another thread).

[wp2002]

Amcrest should send out emails to customers proactively to explain this issue, instead of letting every customer try to format SD cards and reboot their doorbell cameras. It's so annoying to have to download files to see what's going on with the motion detection. Apparently, Amcrest's developers don't have automated test cases for their releases to cover these important features. Disappointed.

[Littleodie81]

Very disappointed. I have got quite a few customers to use Amcrest equipment. Unfortunately I don’t think that will happen anymore with the way this situation has gone.

[tommcmur]

Amcrest, how can you continue to call yourself a security company? A product that many have depended on to know what is happening on their properties is no longer working and you don’t seem to care. Should we all switch to a competitor?