Troubles Setting Up PTZ On POE Outdoor Dome Camera

[fliptow]

I sure hope someone can help me with this. After the installation of my new Poe Dome camera (IP4M-1056EW) I am able to add it to my present NVR. Happily it receive an image as expected. The problem is after I watched some Amcrest Tutorials on how to set up the PTZ I tried to do so without any success. The tutorials suggested to add a profile which I did but when i click on add it gives me a popup "please make sure you are in the real-time monitor status to control ptz" which leaves the PTZ non-functioning. I'm sure it is just something simple that i am missing though i just cant find anything in the controls that refer to anything this. Your assistance will be greatly appreciated.

[Melvin]

Hello fliptow,

This camera has optical zoom but I believe it does not pan/tilt through the software.