monitoring via cell phone on 1080p wireless cam

[jeffee]

a little help here please ! i can monitor via my android cell phone with wifi no problem, my problem is with cell signal takes forever to connect if it connects at all. 1st. month of having worked like a dream and now not so much. worked with tech. support and they had me change to wireless as i had it hooked up ethernet but this has not solved the problem . anybody else have this problem ? any help would be appreciated !

[Melvin]

Hello,
The slow connection from cellular network could be because of low upload bandwidth of your internet connection. You will need an upload speed of 1.5 mbps/camera if you need fluent video. What also matters is how strong is the cellular signal. It can be really slow at some places which can cause this issue. What you can try is under the cameras video settings in the web interface, try to lower the FPS and quality for sub stream.

[jeffee]

I tried this and it still did not help.tech.support has not been able to solve.I have dish anywhere app on phone and it works fine on cell signal. Don't know what else to do, any more suggestions ?

[plasmaecto]

Hello,
The slow connection from cellular network could be because of low upload bandwidth of your internet connection. You will need an upload speed of 1.5 mbps/camera if you need fluent video. What also matters is how strong is the cellular signal. It can be really slow at some places which can cause this issue. What you can try is under the cameras video settings in the web interface, try to lower the FPS and quality for sub stream.

I have the same camera and the app worked wonderful and last few weeks it fails to connect. the camera works fine, and the desktop app connects. It refuses to connect to any app, iphone or ipad. i deleted the app and reinstalled, re-added camera and still wont connect.

I lowered everything on desktop and the app on phone says failed to connect or time out. Any other app I have works fine, and its not cell signal or wifi signal at this point.

The app fails to connect to the camera. I think the app may need some attention from whoever developed it.

[jeffee]

I believe the app may be the problem also mine is not wanting to connect over Wi-Fi now.I wish they would at least let us know they as are checking into this

[chasen54]

I believe the app may be the problem also mine is not wanting to connect over Wi-Fi now.I wish they would at least let us know they as are checking into this

It HAS to be an app issue. I too cannot connect on any mobile device (iPad or iPhone specifically), and it's only occurred since the last app update. Really a bummer as it worked fairly flawlessly prior to. Really baffling. Hope they are working on a fix!

That said, I am fully able to connect via the remote web viewer and my local IP viewer.

[ParkinNJ]

I’m having a similar issue connecting to my cameras using the Amcrest View Lite app on my iPhone. Previously, I was able to connect to two 1080P IP2M-841 cameras using the iPhone Amcrest View Lite app without any issues; connected within a few seconds. For the last couple of days, it literally takes 3 to 5 minutes to connect (if at all). On most occasions, the app shows a “Failed to Connect” error. I spoke with tech support who recommended updating to latest firmware, changing the router channel, deactivating / activating the P2P option in IP Config PC app, and manually rebooting the cameras. Nothing worked. I have not changes to my wifi or cell data service and everything was working well until last week. Interestingly, I read on other posts that tech support acknowledged a P2P service issue. Initially, I believed this was an issue with my camera but after seeing these posts, there appears to be a more systemic issue.
AMCREST, PLEASE CHIME IN!

[plasmaecto]

Try going into the network settings and make sure its set for wireless as default. Mine was defaulting to wired and refused outside connections from app. Nothing changed on computer/network/phone. it just stopped working., so went into network settings and it was defaulting to wired.

[Jordan77]

I agree about it being an app issue or something with the p2p server. I cannot get the app to display a live view. I have setup DDNS and can get the desktop/web interface to work remotely. If I add the cameras to the app via p2p it will add the camera but won't display anything. If I try and use my DDNS connection (which I can verify works) in the app it will fail to connect. I can also tell you if you use the Amcrest cloud, the cloud will constantly change your settings on the camera. The cloud settings override the local camera settings even though they don't quite align.

[Melvin]

Hello,

When you use the IP/DDNS option in the , make sure that you are port forwarding the TCP port and using the same under port.