Live view freezes

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ppsphysec
Posts: 2
Joined: Wed Feb 13, 2019 2:18 pm

Live view freezes

Post by ppsphysec »

We use the camera to monitor our business's front door from a separate location, so we keep the web view up all the time. Periodically it freezes, locking in on a particular time. The only way to get it restarted is to close the tab, go back to the equipment list tab, reload it, and re-select the camera for live view.

How do we prevent this live view freeze?

IE 11 on Windows 10 Pro
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Live view freezes

Post by Melvin »

Hi ppsphysec,

Try using surveillance pro software
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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mupimohan
Posts: 121
Joined: Thu Jan 24, 2019 6:52 pm

Re: Live view freezes

Post by mupimohan »

I have seen this issue. The live stream will be fine for some time but often it will freeze up for a few seonds and then start. It is like choppy video. It also happens to the video recorded on the SD card. So this primarily is an issue with the camera. If it happens only during live streaming I could say it is due to slow wi-fi. If it happens only on video recorded to SD card, I could blame it on the SD card. But that is not the case.
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