ip2m-841b night vision not working

[beaverten]

Just got this new camera. Seems to work fine except for when the lights are out. You can hear it click to night mode, but it only sees complete darkness. I noticed I can see the LEDs at all. Is that normal? Is there anything to reset to get this working?

Thanks.

[Melvin]

Hello beaverten ,

When its dark , you should see a red glow from the IR leds. It looks like they are not turning on. Please try a hard reset on the camera by pressing down the red LED on the back of the camera for 10-15 seconds. This will erase all camera settings and so you will need to set it up from scratch.

[justindavidson]

Did this work, I'm having the same issue even after hard resetting to manufacture settings.

[4ac]

I have the same problem too. the night vision worked for few months then all the sudden stopped working

Any help is greatly appreciated.