Camera works on iPhone but not my mac

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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pdar
Posts: 1
Joined: Thu Jan 14, 2016 11:32 am

Camera works on iPhone but not my mac

Post by pdar »

I can view the camera just fine on my iPhone, but I cannot get it to show up on my mac. I downloaded the amcrest surveillance pro, but it always says my camera if offline. Anyone know how to fix this?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Camera works on iPhone but not my mac

Post by Melvin »

Hello,
You could try adding the camera using its IP address instead of the p2p UID in the Surveillance Pro software. Also, you can type the IP address in Safari browser and it should work as well. You will have to install the plugin and restart the browser before you can start using it.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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