1080P DVR stuck in loop..not able to access main menu

[Bobpru]

This has been the most frustration ordeal I have experienced in a long time. Almost a month ago I purchased the 8 camera 1080p system. Got it all setup and was working fine until I changed the display resolution. The thing went crazy and now is stuck in loop of showing all cameras in a screen show. I have been conversing and emailing support for 2 weeks and gotten NO WHERE!!!

I have requested a RMA via email (RMA@ Amcrest.com and after 4 days Hugo ( doubt its his name) says I he will transfer to a RMA person.... What a messed up operation just giving the run-a-round!!
I then went on the "Live Chat" and all I got was a message of being transferred to different person. No help there either.

SEE this below......

Hi there, did you need some help?
Visitor
This is continuing our conversation from earlier today about the RMA... Ticket # 139442
I have been emailing and talking to support fro weeks and I get the same responses.
You have been transferred to: Luke Wilson (Sales,Offers & Queries).
Visitor
The DVR is stuck in a loop of showing camera shots. I have rebooted and tried all fixed suggested. I can not get to the main menu or even see a mouse pointer.
You have been transferred to: Jeremy Todd(Sales).
You have been transferred to: Simon Butler(Sales).
You have been transferred to: Luke Wilson (Sales,Offers & Queries).
You have been transferred to: Jeremy Todd(Sales).
Visitor
Oh this si great ...how many transferes will this take for someone to assist me??????
Read
You have been transferred to: Bob Haynes (Sales,Offers & Queries).
You have been transferred to: Jeremy Todd(Sales).
You rated our customer service as bad.
You left the following comment: transferred to 6 different people without a response....
You have been transferred to: Lorri Wood(Sales and Offers).
You have been transferred to: Jeremy Todd(Sales).[/color][/color]


THIS IS THE GREAT CUSTOMER SERVICE OF AMCREST. I am sending the system back to Amazon for a refund.

[DigitalKyle]

Did you ever get this resolved?? That's the EXACT problem I have with my 1080 system right now!!! It's infuriating.